Regional Operations Director

Locations Singapore
Discipline Real Estate and Building Consultancy
Job reference 3488860-(2)
Our client is an internationally known hospitality group that provides flexible workspace solutions across the Asia Pacific region. With plans and commitment to immediately grow and expand on its international presence across key new markets in Asia, Singapore has remained an important hub that would fuel their organic growth towards the region. Our client is now looking to hire a dynamic and successful Regional Operations Director to be part of this growing and exciting team.
Job Responsibilities:

  • Monitor the performance of operations and provide operational direction to deliver budgeted results and maintain industry-appropriate costs, efficiencies and qualities
  • Research and implement new systems to improve operational efficiency and member experience
  • Design and implement operational processes and procedures, including training manuals and Standard of Procedures (SOPs) to ensure optimal quality performance
  • Support the regional offices and General Managers in training and reviewing of systems and SOPs
  • Evaluate regional performance (via audits and surveys) and identify areas for improvement to ensure high member and team satisfaction, while being aligned with brand standards
  • Bring about continuous improvement by identifying opportunities for more effective processing and workflow – either by doing things differently or by doing the same things more efficiently
  • Work with the Operations team on day-to-day operational issues and inquiries
Financial Management
  • Work closely with the Finance team and the Management team on Annual Operations budget, roadmaps and other necessary reports
  • Work closely with the Operations Team to ensure accurate budgeting and forecasting of the Capital Projects Budgets
  • Closely manage and control the Portfolios Opex budgets (Monthly – Quarterly and Annually)
  • Provide a detailed monthly review of each month’s spending by category
  • Ensure operational activities remain on time and within a defined budget
Process & Protocol Management
  • Develop and maintain a Regional Crisis Management Plan based on the Core Crisis Management Plan
  • Develop, rehearse and modify all associated security, crisis and emergency plans across the region
  • Work with the Operations team to establish SOPs and ensure workflows adhere to any natural disaster regulations or unforeseen circumstances as and when required
  • Develop and maintain operational SOPs and training guidelines on office management systems, customer relations systems or other dashboards
  • Develop design ideas and new product specifications to evolve our design standards and innovate our physical workplace products
  • Develop Onboarding SOPs with the Human Resource team
Vendors Management
  • Maintain and further develop a strong network of vendor and supplier contacts locally
  • Utilise those contacts to source, initiate, and assess potential for collaboration for new and existing partnerships
Launching of Pre-opening Activities
  • Work with leadership team on related Pre-Opening Budget development, Pre-Opening Checklist, Staffing Guide and customisation of property training programs
  • Manage and oversee all aspects of pre-opening operational activities (including development of F&B programme)
  • Work closely with the Design and Development Team to review and provide operational feedback (IT, Security, Operation Flow) on each office’s design
  • Work closely with landlords and each country’s General Manager during pre-opening period
  • Ensure the collection and set up of building access cards, letter box keys, mail management, marketing, lift access, lift signages, etc
  • Work closely with the Operations team, the Project Manager, and the Opening Team to follow through on on-site activities and ensure smooth opening
  • Degree in Facilities Management, Real Estate, Business management, Finance or its equivalent
  • At least 8 years of experience in an operations or similar role
  • Experience within the hospitality or service industry is an added advantage
  • Proven track record of being able to handle multiple projects on short timetables and manage staff resources efficiently and successfully
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • To be successful in this role you will possess sound judgement skills and be able to make critical decisions that would be beneficial for the firm.
  • The ability to work cross functionally within different geographics and maintain strong rapport with your internal and external stakeholders will be important in this role
  • The ability to communicate fluently and confidently across all levels of hierarchy including vendors will be critical in this role
For a confidential discussion, please reach out to matthew(at)
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EA License No: 17C8952

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.